I purchased a bag for my Partners birthday. i put in the wrong card address by mistake, i emailed and the customer service team quickly responded and amended my order with no problems or fuss. Being able to reply to the order confirmation email was a great touch (and this feature was clearly advertised in the email itself).
The order arrived very quickly, ahead of delivery estimates by a couple of days. Only issue was it ended up at the dredded post office depot. The website has a nice feature where you can have messages on the front to avoid this but the postal staff ignored my one and blocked it by another envelope packet banded to the package. Guess the only way to avoid this would be flashing lights and maybe a little speaker yelling "oi postie, read this notice!" Every 30 seconds.
Anyhow I have been very inpressed with the website and the service given and will likely order again.