I was unable to log into my account to place an order, however I emailed the company and they responded very quickly to me and informed me I have to place an order as a guest, which meant having to input my details all over again. I am still unable to log into my account so I'm not sure if you're meant to do this every time which is a bit of an annoyance. However, completely worth it, I would still recommend this company.My order arrived within a week. A couple of my smaller items were packaged in bags which were slightly too small, but there was no damage to them. My larger items had an extreme amount of bubble wrap around them to ensure they didn't get damaged during delivery.I also received free returns labels and a 10% off voucher for my next purchase which are great! (Not that I need the returns labels :) ).