We hope you love your new lisa angel purchase. If you're unhappy with the goods for any reason, please return to us using the free returns label included in your delivery. Please note returns labels are currently only valid in the UK for use in any Post Office. We are happy to offer a refund or exchange on unused items returned within 28 days.
Please note: the returns policy does not apply to the personalised solid gold bar necklace (13265) or the personalised solid rose gold bar necklace (13266), these items are non-returnable unless faulty.
If an item is faulty we're happy to offer a refund or replacement if possible. Please contact us before return so we can provide you the best possible service.
This is in addition to your statutory rights and is subject to the terms below.
Please note, free returns labels are only available to our UK customers for use in any Post Office.
Orders not received within the stated timescales
If your order hasn't arrived within the timescale advised, please contact us and we will look in to it for you.
If the product you receive is not as stated on the lisaangel.co.uk web site, we will refund the total cost, including original postage costs and supply you with a free returns label for use at your local post office.
If you change your mind, you will receive a refund for the products price but if you have paid for upgraded postage this will not be refunded.
Proof of postage should always be obtained from the Post Office when returning items. Failure to do so may result in refusal to refund should your order go missing before it arrives at Lisa Angel Studios.