Shopping Bag
Returns
Returns
| Return your items within... | And you'll get... |
| 14 days | a refund for any products returned |
| 28 days | a coupon to use on any products at lisaangel.co.uk, valid for 6 months |
To return an item please email us by clicking contact us, or send an email to cs@lisaangel.co.uk.
At lisaangel.co.uk we make every effort to ensure your complete satisfaction.
We describe the products as accurately as possible and all orders are packed very securely for shipping, ensuring that you will be happy with your goods when they arrive.
In addition to this, all of our products come with a no quibble guarantee - so if you are not happy with them, you can return them for a refund or exchange.
The guarantee is subject to the following terms:
- The goods were purchased from lisaangel.co.uk.
- You pay return postage.
- The goods are returned to Lisa Angel in the same condition as they were sent and have not been altered, tampered with or worn.
- lisaangel.co.uk receives email notification of your intention to return the goods.
- With hand-stamped items where the customisation is not standard, for example a charm stamped with a name, we can only refund/exchange you for the non-customised part of the bracelet. This does not affect charms stamped with single initials.
Lost and Damaged Orders
If your order hasn't arrived after 5 working days of receiving notification that it has been posted, please contact us and we will look in to it for you.
If your order has arrived but is damaged, just drop us an email and we will advise you what to do.
Please do not dispose of the damaged goods as they will be required.
Postage Refunds
If the product you receive is not as stated on the lisaangel.co.uk web site, we will refund the total cost, including original and return postage costs.
If you change your mind, you will receive a refund for the products price but unfortunately no postage can be refunded under our no quibble guarantee.
Proof of postage should always be obtained from the Post Office when returning items. Failure to do so may result in refusal to refund should your order go missing before it arrives at Lisa Angel Studios.
Your statutory rights are not affected by any of our terms and conditions.
