We hope you love your new lisa angel purchase. If you're unhappy with the goods for any reason, please return to us using the free returns label included in your delivery. We are happy to offer a refund or exchange on unused items returned within 28 days.
Please note: the returns policy does not apply to the personalised solid gold bar necklace (13265) or the personalised solid rose gold bar necklace (13266), these items are non-returnable unless faulty.
If an item is faulty we're happy to offer a refund or replacement if possible. Please contact us before return so we can provide you the best possible service.
This is in addition to your statutory rights and is subject to the terms below.
Orders not received within the stated timescales
If your order hasn't arrived within the timescale advised, please contact us and we will look in to it for you.
If the product you receive is not as stated on the lisaangel.co.uk web site, we will refund the total cost, including original postage costs and supply you with a free returns label for use at your local post office.
If you change your mind, you will receive a refund for the products price but if you have paid for upgraded postage this will not be refunded.
Proof of postage should always be obtained from the Post Office when returning items. Failure to do so may result in refusal to refund should your order go missing before it arrives at Lisa Angel Studios.
We’ve extended our returns policy for the festive season. Any purchases made online at lisaangel.co.uk between the 1st of November 2015 and 23rd December 2015, inclusive, may be returned at any time up to the 31st January 2016. Purchases made after the 23rd December 2015 will revert back to the standard 28 day returns policy outlined above.