Terms & Conditions

Welcome to lisaangel.co.uk. Before you start shopping, please make sure you agree with the following terms and conditions.

Definitions

Customers or visitors to this website are referred to as “you.” Lisa Angel Limited is referred to as “us,” “our” or “we.”

Company information

Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:

Lisa Angel Limited
74 Mill Road
Blofield
NORWICH
NR13 4QS

t: 01603 713 716
e: info@lisaangel.co.uk

Company registration number: 6980420
VAT number: 981 397967

Contract of sale

No contract will be formed until you have received an email stating that your order status is "Posted" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).

Making a purchase

When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.

Pricing

All prices shown on our website are inclusive of VAT and in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility.

We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

Packaging

We make every effort to package your items attractively, safely and securely. Where possible, every item is giftwrapped. It is important that you retain any packaging if you want to make a return.

Postage

All items within the UK ordered online or by telephone will be posted by Royal Mail and may require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.

Quality

We only work with designers which produce the highest standard of jewellery and accessories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.

We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.

Returns

We very much hope you like your purchases but if you would like to return them, please find our returns policy and procedure below.

Our returns policy

We're happy to offer customers a full refund within 14 days of dispatch. Within 28 days we are happy to offer an exchange which will be offered in the form of a discount code to be used at lisaangel.co.uk.

All returns will be quality checked by the Lisa Angel team. Please return all jewellery and accessories in original packaging.

Items must be returned at your own cost. Please ask for and retain your proof of postage as we do not accept responsibility for items lost in transit.

In the unlikely event that the item you have received is faulty, please send the item back to us using the returns procedure below. If we agree there is a fault, we will provide you with a refund or exchange and refund all postage costs.

Refunds will normally be processed within one to three working days of receipt of the returned goods. All refunds will be credited to the card used in the original transaction.

What to do if you would like to make a return

1. Email us at info@lisaangel.co.uk or phone us on 01603 713 716 so that we know to expect your return.
2. Post your items back to us within seven days.

Security

We understand that your want to shop securely and with confidence. It therefore uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised. The security services of this provider are among the most advanced in the country.

Use of our website

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of Lisa Angel Limited. You must also not use our website in any way that undermines the credibility of Lisa Angel Limited.

Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.