E-Commerce & CRM Executive

Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do.

We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life.

Your main role would be to align CRM activity with product launches, promotional campaigns, and trading initiatives. Using Klaviyo, you’ll deliver targeted communications while continuously testing, optimising, and improving.

Alongside campaign-focused emails, you will also roll out automated, personalised journeys that drive engagement, repeat purchases, and lifetime value.

Alongside CRM, you will support our proprietary site lisaangel.co.uk and our wholesale site. Delivering on-site content in line with trading priorities and working on optimisations to continually improve conversion rates. Experience using measurement tools to analyse and provide recommendations.

• Email marketing best practices, including automation, segmentation and personalisation techniques
• Monitor and report on CRM performance (open rates, CTR, conversion, revenue per send), turning insights into clear, practical actions
• Strong copywriting skills, particularly for email content and subject lines
• Support the execution of product launches, drops, and seasonal campaigns onsite
• Assist with asset coordination and alignment across paid, CRM, affiliates and onsite activity
• Attend events as required to assist with promotional activity
• Working in other areas of Lisa Angel, as necessary, based on the needs of the business

The successful E-commerce & CRM Executive will have the following attributes:

• Be data-aware with analytical and problem-solving skills to interpret complex data and make informed decisions
• Strong organisational skills, able to manage a varied workload and meet deadlines
• Strong communication skills
• A positive and approachable manner with a ‘can-do’ attitude
• Comfortable working as part of a team and independently
• Able to use initiative and to problem-solve.
• Demonstrate a commitment to equality, diversity and inclusivity

• We offer generous discounts (up to 50%) across our entire product range.
• We’re a loyal community at Lisa Angel, you will start with 28 days (including Bank Holidays) this will increase every 2nd year up to 31 days, letting you enjoy more time doing the things you love outside of work.
• We respect celebrating all kinds of wonderful holidays - swap the four Christian bank holidays for your own celebrations and enjoy your time off.
• In addition to your holiday allowance, all our staff are given a paid ‘Wellbeing day’ each year to spend as they wish on something that makes them feel good.
• We celebrate hard work, caring attitudes, and kind words - with the Lisa Angel Heroes scheme, staff can nominate coworkers to win hero status (and a special prize). Plus, quarterly treats for all of our staff and a summer and Christmas event for everyone to enjoy.
• We understand how important taking care of your mental health is, and are proud to offer a Wellbeing service to all staff and their families from day one, along with discounts to over 100 different retailers and a gym membership discount too.
• We offer flexible working hours, agile and remote working, depending on your role.
• We have a range of family-friendly policies, plus policies in place to support Fertility treatment, Menopause, Sabbatical, and Study leave, plus much more.
• We want to make a difference to the world around us - stay with us for five years and enjoy the benefits of our electric car scheme, helping you save money and the planet.
• We have free car parking at our Rackheath premises.