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Returns & Exchanges

We hope you love your Lisa Angel goodies as much as we do, but if you’ve changed your mind or you’re not happy with them for any reason you can return them to us for an exchange or refund. There are no time limits for returns or exchanges, no 28 day window, we just want you to be totally happy with your order.

We look at each return and exchange on a case-by-case basis with the ultimate goal of making each and every one our amazing customers happy! 

UK CUSTOMERS

If something isn’t quite right with your order, you can return it to us for free using the free returns label that we’ve popped inside of your order. (Please note free return labels are currently only valid in the UK).

If you no longer have your free returns label, there’s no need to panic! Simply get in touch via email, live chat or phone and we’ll be happy to send you another one.

Using our free returns label, it usually takes up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to us for UK deliveries. Once your parcel is with us, your request will be processed within five working days. 

If you live nearby, you can also return item(s) purchased online to any of our Lisa Angel stores.

INTERNATIONAL CUSTOMERS

For international customers, please send your return to:

Lisa Angel Unit 17 Wendover Road, Rackheath Industrial Estate, Norwich, NR13 6LH, United Kingdom

It usually takes up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to us for international deliveries. Once your parcel is with us, your request will be processed within five working days.

REFUNDS

All refunds will be credited to your original form of payment and the funds should appear on your bank statement within 3-5 working days. If you’ve received something as a gift but it’s not very you, a refund can only be issued in the format of a Lisa Angel Gift Card. If no record of sale is available, a refund will be provided at the current selling price.

Did you buy a personalised item? Not a problem, we are happy to accept it back!

EXCHANGES

If you change your mind about your purchase or the item is no longer suitable, we’ll be more than happy to exchange it for something you love. 

We’ll also make sure that you are kept in the loop and will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund or exchange. 

FAULTY ITEMS

We’re so sorry if you’ve received a faulty item! Before you return your item to us for a replacement or refund, please get in touch with our award-winning Customer Service team via email, live chat or phone as we may be able to save you a trip to the post office! 
We hope it doesn’t, but if one of your items becomes faulty over time we are still able to help! So please get in touch. 

Please note that from time to time we may not be able to accept a return, however, we will always do our very best to accommodate your request!

LATE DELIVERIES

If your order has not been delivered within the estimated delivery date, please contact us and we will make sure you have your parcel as soon as possible!

Please remember to obtain proof of postage from the Post Office when returning items and we can only refund postage costs for faulty or incorrectly sent items.

Felt Giraffe Hanging Decoration Felt Penguin Hanging Decoration Felt Rainbow Hanging Decoration
Latest Reviews
reviewed 14 hours ago
Fantastic service. Thank you
reviewed 14 hours ago
It arrived just like I ordered and quickly. I would like a better way to track my package, but overall product was amazing.
reviewed 16 hours ago
Ordered a personalised item. Was contacted shortly afterwards explaining one of the machines was broken so I would have to wait longer than usual or I could have one sent out unpersonalised straight away. As it was a gift I opted to wait longer but asked whether it could be sent straight to the recipient rather than myself to make up for lost time. This was agreed, however it was still sent to me. When I contacted Lisa Angel they apologised and offered to cover the cost of postage to send it to the recipient. Despite a few hiccups I’m really impressed with the quality of the item I received and also the speed of customer service, response to my emails was always super quick. Would buy from them again as I know if there was another issue it would be resolved quickly.
View All Reviews
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