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Lisa Angel Careers

 

Head of Finance & Commercial Operations

Full time (40 hours per week)

Rackheath, Norwich

The Head of Finance & Commercial Operations will ensure the smooth running of the Company’s finances, implementing and managing budgets and conducting risk management.  They will also be responsible for guiding the Company in the most profitable direction while also implementing its vision, mission and long-term goals in line with the Company’s Strategy.


Main Responsibilities 

  • Develop an overall strategy for the Company that delivers sustainable profitable growth, communicate this strategy to all staff and ensure appropriate policies are developed to meet the Company’s mission and objectives. 
  • Prepare and implement annual business plans, work with the Senior Management Team to oversee their implementation, monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible.
  • Work closely with the Operations Manager & Directors to seek opportunities, increase efficiencies, implement new processes across the business to achieve the Company’s strategy.
  • Oversee the company’s financial performance, full responsibility of the P&L, preparation of the annual report, investments and other business ventures and ensure their approval by the Owners/Directors.  Report Company results to the Owners/Directors at regular intervals.
  • Implement and oversee Company budgets alongside the Owners/Accountants and continue to develop and monitor these with the Department Managers.
  • Manage monthly accounts, cash flows, forecasts and budgets.  
  • Review the Company’s financial processes and systems to ensure compliance with legislation, optimise and fully utilise these systems to enable robust financial decision making, budget setting, resource allocation and financial reporting with the support of the Accounts Payable Assistant.
  • Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximised and that fixed costs are minimised.
  • Represent the company in negotiations with customers, suppliers, government departments, Company utility providers, insurers and other key contacts to secure for it the most effective contract terms.
  • Key member of the Senior Management team. 
  • Making financial presentations to senior managers based on Company performance.
  • Manage, coach, support, develop, motivate and lead the Accounts Payable Assistant and Merchandiser.
  • Completion of probationary reviews, performance reviews, any performance management with the Accounts Payable Assistant & Merchandiser.
  • Working closely with the Merchandiser to forecast and reforecast monthly sales and profit for all business platforms of the business financial year, through analysis and liaising with other areas of the business.
  • Review product ranges and prepare sales, profit, and stock plans with the Merchandiser and Buying team. 
  • Any adhoc financial analysis required by the Directors     

                                                                                                                                                                                                                             
Skills and attributes:    

  • Previous experience as a Head of Finance & Commercial Operations
  • Qualified Accountant with experience of leading financial strategies and facilitating the Company’s growth plans
  • Previous experience of managing, coaching and developing a team to achieve the desired results
  • Indepth knowledge of accounting software (ideally Xero), financial principles and analysis
  • Ability to plan, prepare, and execute strategic business plans.
  • Ability to develop effective processes and procedure that support business growth
  • Ability to collaborate effectively with all levels of management, build partnerships, and direct teams
  • Sound decision-making skills and the ability to plan and prioritise
  • Excellent communication and negotiation skills
  • The capability to work well as part of a team and to build and maintain effective working relationships with a range of people

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

Merchandising & Buying Manager

Full time (40 hours per week)

Rackheath, Norwich

The Merchandising & Buying Manager is responsible for maximising business performance and profitability through Merchandising strategies that will deliver volume and profit goals. Utilising customer trends, buying patterns, sales metrics forecasting and the competitor landscape and partner across Buying and Marketing functions.

 

Main responsibilities:

  • Key member of the Senior Management team.
  • Setting of budgets, forecasting and management of sales and profit for all business platforms through detailed analysis and market review.
  • Regularly reforecasting monthly sales and profit for all business platforms of the business financial year, through analysis and liaising with other areas of the business
  • Making financial presentations to senior managers based on Company performance.
  • Presently weekly, monthly, year to date business and product/ category reporting to the Directors and other key stakeholders.
  • Suggesting financial strategies and product and category opportunities to the business.
  • Creation within Excel and management of OTB and option buys for all buying areas.
  • Forecasting profits, sales and stock to optimise the sales volume and profitability of designated product areas and core product lines. Set up individual programme excel line analysis for all core lines.
  • Generating and managing all repeat buys for UK Suppliers on a weekly basis.
  • Generating and managing all repeat buys for all core lines, including all significant calendar events e.g. Christmas.
  • Working closely with the Buyers to suggest repeat buys for all overseas Suppliers.
  • Planning budgets and presenting sales forecasts and figures for new ranges.
  • Formulate seasonal merchandising/range strategies and build commercially viable ranges in collaboration with the Buying and Design team.
  • Provide management with reporting and strategic proposals for investment to drive growth and maximise profitability.
  • Analysing the previous season's sales, Category and Supplier information and reporting on the current season's lines on a regular basis.
  • Planning product ranges and preparing sales and stock plans in conjunction with buyers.
  • Managing stock levels based on forecasts for the season.
  • Analysing every aspect of bestsellers (for example, the bestselling price points, colours or styles) and ensuring that they reach their full potential.
  • Monitoring slow sellers and taking action to reduce prices or set promotions as necessary.
  • Regularly communicate stock availability of popular lines to all relevant business departments.
  • Maintaining awareness of competitors' performance.
  • Manage, support, develop, motivate and lead the Buying & Design team including the completion of probationary reviews, performance reviews, any performance management and recruitment required.
  • Implement terminal stock and exit plans to manage out previous season's stock.
  • Liaising with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates and completing the necessary paperwork.
  • Collaborate closely with buying and marketing teams in establishing of promotional strategies.
  • Liaising closely and regularly with platform partners to achieve optimum communication and sales.
  • Involved with all partner campaigns including product & category pricing and stock review and analysis.
  • Prepare all product and category analysis for any buying overseas trip documentation which is required.
  • Completing and submitting any surveys for the Office of National Statistics and any other required surveys.
  • Any adhoc analysis required by the Directors eg information required by our accountants or bank, cash flow forecast etc.
  • Regularly update all systems information when required including cost prices and seasonality.

 

Skills & attributes:

  • Previous experience as a Senior Retail Merchandiser/Merchandising Manager
  • Previous experience of Supervising Buying/Merchandising departments and the ability to manage staff to achieve results
  • Implementation of all Merchandising philosophies
  • Ability to plan, prepare, and execute strategic business plans.
  • Ability to develop effective processes and procedure that support business growth
  • Ability to collaborate effectively with all levels of management, build partnerships, and direct teams
  • Strong analytical and numerical skills to work out budgets and understand sales figures
  • The ability to work under pressure in a dynamic environment and to quickly identify problems and recommend solutions
  • Sound decision-making skills and the ability to plan and prioritise
  • Excellent communication and negotiation skills
  • Advanced Excel proficiency and experience of Merchandising/Reporting software
  • The capability to work well as part of a team and to build and maintain effective working relationships with a range of people
  • Strong commercial and financial acumen and the ability to understand what will appeal to customers

 

Company benefits:

  • A great working environment with a very friendly team.
  • An opportunity to be part of our continued growth and success
  • Generous discounts on our entire product range
  • Casual dress code
  • Enhanced holiday entitlement with length of service
  • Employee Recognition scheme
  • Confidential Employee Wellbeing Service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

Warehouse Operatives

6 month contracts, various hours available

Rackheath, Norwich

The Warehouse Operative will ensure the smooth dispatch of all customer orders within required time targets, and help to maintain the organisation of stock within the warehouse.

 

Main responsibilities:

  • Ensuring all sales orders are prepared in accordance with customer needs and specification
  • Checking, labelling and packing all manufactured goods with the correct information according to the legal requirements
  • Maintaining a neat and well organised workplace
  • Adhering to and carrying out the company’s health and safety standards
  • Packing products effectively and efficiently
  • Ensuring all orders are dispatched within the lead times as agreed
  • Accurately logging all dispatches made by the Company
  • And any other duties that may be required by the Company from time to time

 

Skills & attributes:

  • Good IT skills
  • Self motivated but equally work well in a team setting
  • Experience in retail, warehouse or customer service would be beneficial
  • The ability to complete paperwork and count stock items
  • Punctual, honest and reliable
  • Excellent organisational skills and attention to detail
  • Good teamwork skills
  • The ability to work quickly and efficiently

 

Company benefits:

  • A great working environment with a very friendly team.
  • An opportunity to be part of our continued growth and success
  • Generous discounts on our entire product range
  • Casual dress code
  • Enhanced holiday entitlement with length of service
  • Employee Recognition scheme
  • Confidential Employee Wellbeing Service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

Personalisation Assistants (Jewellery making & engraving)

6 month contracts, various hours available (from 16 hrs per week to 40 hours per week)

Rackheath, Norwich

The Personalisation Assistant will be responsible for the production and personalisation of jewellery and homewares to a high standard which is also in line with the Company policy.

 

Main responsibilities:

Handmade

  • Accurately hand stamping customer’s personalisations onto various types of jewellery and charms to meet the set standard as given during training.
  • Assembling and altering a wide variety of jewellery, including welding, polishing and buffing.
  • Maintaining a clean safe work environment
  • Will also be required to work with an embroidery machine.

 

Engraving

  • Efficiently and accurately personalise products using a variety of machinery to meet the customers specifications.
  • Working with creative software to edit artwork and images as per the customers personalisation.
  • Assembling, polishing and cleaning products.
  • Maintaining a clean safe work environment

 

General

  • Working closely with other team members and departments to ensure all products are personalised and made to a high quality.
  • And any other duties that may be required by the Company from time to time.

 

Skills & attributes:

  • Good attention to detail.
  • A creative flair.
  • Ability to stay calm under pressure
  • Methodical and thorough approach to work
  • Great organisational skills
  • A friendly and engaging personality
  • Comfortable working with members of the team and other members of staff
  • A strong commitment to customer service and quality
  • A confident manner
  • Must be helpful and polite
  • Have a smart appearance and articulate
  • Be comfortable using equipment and machinery.
  • Be reliable and trustworthy
  • Be flexible and adaptable

 

Company benefits:

  • A great working environment with a very friendly team.
  • An opportunity to be part of our continued growth and success
  • Generous discounts on our entire product range
  • Casual dress code
  • Enhanced holiday entitlement with length of service
  • Employee Recognition scheme
  • Confidential Employee Wellbeing Service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

Customer Service Advisors

Fixed term contracts

Rackheath, Norwich

Working at our Head Office in Rackheath as a Customer Service Assistant your main aim will be giving great customer service to our customers. This will mainly be inbound contacts via the phone, email or live chat.

We have approximately 15 positions available to help us cover our Christmas period, on fixed term contracts until January 2022. Hours per week will be across Monday to Sunday, 40 hours per week.

Some positions with immediate starts.

Part time hours will be considered.

 

Main responsibilities:

  • Answering customer enquiries or passing them to relevant departments
  • Giving information and helping to solve customers’ enquiries
  • Entering customer information onto customer databases and completing any relevant filing and/or paperwork
  • Giving refunds and taking payments over the phone
  • Making sure every customer's query is resolved with our Lisa Angel high standards
  • And any other duties that may be required by the Company from time to time

 

Skills & attributes:

  • Friendly and engaging
  • Have a passion for providing the best customer service
  • Comfortable talking to our customers
  • Excellent organisational skills and attention to detail
  • Computer and administration skills

 

Company benefits:

  • A great working environment with a very friendly team.
  • An opportunity to be part of our continued growth and success
  • Generous discounts on our entire product range
  • Casual dress code
  • Enhanced holiday entitlement with length of service
  • Employee Recognition scheme
  • Confidential Employee Wellbeing Service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 

 


 

Creative Production (Personalisation) Supervisor

2 positions available

Full time (40 hours per week) 6 month temporary contract

Rackheath, Norwich

Here at Lisa Angel we make and ship personalised and bespoke orders to customers all over the world. Our busy production department deals with engraving, printing, handmade jewellery and other creative methods of producing beautiful, personal products.

We have two vacancies for supervisors within the department, who will be responsible for ensuring that orders are dispatched swiftly and every order meets our high standards of quality. They will also be responsible for delegating jobs to the team, ensuring the physical security of the building, helping to manage stock levels, and motivating the team through busy periods.

The successful candidates will receive full training, but some experience with digital design/production software and supervising a team is desirable, as well as a creative and organised personality. Please provide a cover letter with your application to outline your relevant experience. Please note, these roles will initially be offered as fixed term contracts until January 2022.

 

Main responsibilities:

  • Assisting with the managing and motivating a team to ensure efficiency and maximum output
  • Supporting the Manager and covering in their absence
  • Managing stock levels and making key decisions about stock control
  • Liaising with Photography and the Online Marketing team
  • Assisting with dealing with staffing issues such as interviewing potential staff, holidays, staff rotas, conducting appraisals and performance reviews, as well as providing or organising training and development
  • Assisting with sourcing new components for new designs
  • Ensuring standards for quality, customer service and health and safety are met
  • Responding to customer complaints and comments
  • Touring the production area regularly, talking to colleagues and identifying or resolving urgent issues.
  • And any other duties that may be required by the Company from time to time.

 

Skills & attributes:

  • The ability to lead and motivate a team
  • Previous supervisory experience
  • Have good attention to detail when producing jewellery
  • A friendly and engaging personality
  • Comfortable working with members of the team and other members of staff
  • A strong commitment to customer service and quality
  • A confident manner
  • Must be helpful and polite
  • Have a smart appearance and articulate
  • Be comfortable using equipment such as engraving machine etc
  • Be reliable and trustworthy
  • Be flexible and adaptable

 

Company benefits:

  • A great working environment with a very friendly team.
  • An opportunity to be part of our continued growth and success
  • Generous discounts on our entire product range
  • Casual dress code
  • Enhanced holiday entitlement with length of service
  • Employee Recognition scheme
  • Confidential Employee Wellbeing Service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

Buyer (Level 2)

Maternity Cover - 1 year temporary contract

Full time (40 hours per week)

Rackheath, Norwich

The Buyer is responsible for planning and selecting a range of products for Lisa Angel to sell online and within our retail outlets.

The Buyer will be responsible for creating purchase order tracking systems, alerting management when orders have been filled and invoices from vendors have been issued, answering vendor questions and providing them with additional order documentation as needed. The Level 2 Buyer will have an in-depth knowledge of the financials and bring confidence to this role in their Buying decisions.

 

Main responsibilities:

  • Analysing consumer buying patterns and predicting future trends.
  • Prepare notes for photography, product writers, jewellery makers and personalisation jewellery makers to ensure that the product is produced and delivered to the required standard.
  • Regularly review the range as it goes online and overseeing listings to ensure photography, model shoots and product information within the Buyers department is correct and action any necessary amendments.
  • React to trade to ensure the skeleton of the new range includes new versions of the best sellers and ensure / push for those versions to be developed and sampled in a timely manner. Checking current buying bible and best sellers, recommend and instigate repeats, action move ons and disregard any products that have not worked.
  • Ensure the Designer is focusing the right amount of time on the right projects and ensure all design needs are briefed in a timely manner, in conjunction with the buying calendar.
  • Ensure Design time is recorded on Trello and review weekly with the Designer.
  • Produce new inspiration, looking at the team’s inspiration and suggest new products and new designs, ensure that these suggestions are followed through.
  • Put together ranges for all stores in line with our customer profile, requirements and critical path. Review these ranges to ensure sales are good, put action plans in place for slow/poor products, i.e. swap styles, suggest props, POS, marketing, come up with a strategy when sales are falling behind and follow this through.
  • Identify ranging opportunities.
  • Quality Control - decide what tests are needed and ensure they are tested in a prompt manner. Ensure correct labelling and packaging (eco-friendly) is used for all products, including barcodes for Topshop. Ensure products are safe and can pass REACH standards.
  • Taking and organising video conferences, phone calls, and quality checks for Quality Control.
  • Have an in depth knowledge of the financials, to be aware of budgets and to try where possible to work within constraints of the budget and range plan.
  • Have an in-depth knowledge of range plan, buying bible, option count, and demonstrate the comparison between current season and history.
  • Bring confidence to the role by pushing the range through, using persuasion skills to get products developed, products designed, samples in hand, workable margins, workable delivery dates, orders signed off so the range falls within the buying critical path.
  • To be focused on the range and in particular best-selling lines and slow sellers and ensure a close eye is on stock, sales, shipment dates, photos, quality issues etc. As a safety net for the merchandiser placing the repeat buys. React fast when necessary by placing repeats, negotiating quick shipments, instructing marketing, promotion activity.
  • Managing plans for stock levels.
  • Reacting to changes in demand and logistics.
  • Meeting suppliers and negotiating terms of contract.
  • Maintain an efficient and accurate system for monitoring all open purchase orders.
  • Maintaining relationships with existing suppliers and sourcing new suppliers for future products.
  • Obtain and accept import quotes, track imports and organise delivery schedule.
  • Review current sourcing methods and suppliers to ensure value for money and ethical sourcing.
  • Understanding the basic rules of vendor management, allocation and price negotiation.
  • Liaising with other departments within the organisation to ensure projects are completed.
  • Attending trade fairs, in the UK and overseas, to select and assemble a new collection of products.
  • Participating in promotional activities.
  • Presenting new ranges to Senior Managers/Directors.
  • Liaising with shops to ensure supply meets demand.
  • Training and mentoring junior staff.

 

Skills & attributes:

  • Good IT skills
  • Strong analytical skills
  • Negotiation skills and the ability to network and influence people
  • Excellent communication skills
  • Self-motivated but equally work well in a team setting
  • Attention to detail
  • Good organisation skills and the ability to multi-task
  • Commercial awareness
  • Leadership attributes
  • Creative flair
  • Confident presentation style

 

Company benefits:

  • A great working environment with a very friendly team.
  • An opportunity to be part of our continued growth and success
  • Generous discounts on our entire product range
  • Casual dress code
  • Enhanced holiday entitlement with length of service
  • Employee Recognition scheme
  • Confidential Employee Wellbeing Service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

Managing Director

Full time (40 hours per week)

Rackheath, Norwich

The Managing Director will oversee all business operations, performance of the Company and people. They will be responsible for guiding the Company in the most profitable direction while also implementing its vision, mission and long-term goals in line with the Company’s Strategy.

We are looking for an experienced Managing Director who has successfully implemented an online growth strategy in a relevant omnichannel retailer.

 

Main responsibilities:

  • Develop an overall strategy for the Company that delivers sustainable profitable growth, communicate this strategy to all staff and ensure appropriate policies are developed to meet the Company’s mission and objectives.
  • Prepare and implement annual business plans, work with the Senior Management Team to oversee their implementation, monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible.
  • Build and maintain an effective Senior Management Team to ensure they are motivated, trained and developed to deliver the Company’s mission and objectives. Delegate responsibilities and supervise the work of the Senior Management team providing guidance and motivation to drive performance.
  • Interview for senior positions within the organisation and sign off offers of employment.
  • Work closely with the Operations Manager to seek opportunities, increase efficiencies, implement new processes across the business to achieve the Company’s strategy.
  • Analyse opportunities for growth to drive profitability and ensure that the Company remains at the forefront in the industry by applying the most cost-effective methods and approaches. Ensure the Company provides leading edge products and retains its competitive edge while delivering excellent customer service.
  • Develop and implement a solid eCommerce strategy that drives growth, setting KPI’s and achieving strategic and commercial results.
  • Work closely with the Operations Manager, Head of Marketing and Developers to drive eCommerce forward. Oversee all aspects of eCommerce including business planning, content strategy, promotional campaigns, online marketing, website design, customer service, web analytics and web technologies.
  • Oversee the company’s financial performance, full responsibility of the P&L, preparation of the annual report, investments and other business ventures and ensure their approval by the Owners/Directors. Report Company results to the Owners/Directors at regular intervals.
  • Set Company budgets and forecasts alongside the Owners/Accountants.
  • Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximised and that fixed costs are minimised.
  • Assume full accountability for the Owners/Directors for all company operations.
  • Communicate and maintain effective relationships with major customers, business partners, suppliers, key decision makers and other stakeholders to drive the business forward.
  • Represent the company in negotiations with customers, suppliers, government departments and other key contacts to secure for it the most effective contract terms.
  • Develop and direct the implementation of policies and procedures to ensure that the company complies with all health and safety and other statutory regulations including product compliance in line with Global Standards.

 

Required skills:

  • Proven track record of successfully managing an ecommerce organisation at Managing Director level and has successfully implemented an online growth strategy.
  • Demonstrable experience in developing strategies and business plans
  • Relevant and proven industry experience within the retail and e-commerce sectors
  • Strong understanding of corporate finance, measures of performance and corporate laws
  • Strong understanding of management best practices
  • Excellent organisational and leadership skills
  • Good motivator of people
  • Excellent communication, interpersonal and presentation skills
  • Outstanding analytical and problem-solving abilities

 

Personal attributes:

  • Target driven and results focussed
  • Excellent planning and organising skills
  • Strong communicator
  • Natural leader and motivator of people
  • The courage to make difficult decisions when required
  • Ambitious and determined
  • Availability to travel around the UK and abroad, if required.

 

About Lisa Angel Ltd:

Fresh, exciting and on-trend; Lisa Angel offers an innovative selection of high-quality fashion jewellery, scarves, accessories, homeware, gifts and wedding accessories. Our passion is exceeding customer expectations with both products and service.

The Lisa Angel Senior Management team is responsible for driving the business forward and ensuring we continue to be a successful and profitable business. We operate across several platforms including notonthehighstreet, Etsy, Hard to Find, Topshop and more.

The turnover of the Company was £7m in 2019 and we currently have approximately 110 staff across the business.

 

Company Benefits:

  • A great working environment with a very friendly team
  • An opportunity to be part of our continued growth and success
  • Salary dependent upon skills and experience
  • Generous discounts on our entire product range
  • Enhanced Holiday entitlement with length of service

 

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

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