Lisa Angel Careers

Main responsibilities

Commerical

• Successfully identify risks and opportunities on a daily basis by analysing sales figures and forecasting future sales
• Proactively seek, anticipate and respond to shifting trends and new market opportunities
• Use initiative to come up with new and innovative ideas to keep our brand offering exciting
• Take an entrepreneurial approach to formulate and implement a commercial business plan aiming to maximise sales and profitability
• Build and maintain strong relationships with internal and external departments and stakeholders
• Set clear goals and objectives for your team to drive all store KPIs
• Embrace multichannel development by driving in store web sales

Operations

• Responsible for all of the store processes, such as admin duties, cash handling, banking, payroll and scheduling rotas
• Constantly review productivity; challenging scheduling across the store to ensure operational efficiency
• Ensuring the store meets all health and safety requirements as well as adhering to all company policies
• Responsible for driving low stockloss and markdown through team training and a robust stockloss action plan
• Efficient operation of stock management; including replenishment, stock levels, receiving/processing delivery and stock room layout

Visual

• Ensure visual merchandising standards are met at all times
• Comfortably challenge the commerciality of merchandised products
• Identify store specific visual opportunities and propose and implement creative solutions with support of the Visual Merchandising Manager
• Organising and implementing special promotions, displays and events

Team development

• Actively build your teams; recruiting, training and developing as well as identifying and addressing performance concerns in line with company policy
• Create a learning culture by delivering consistent communication, through regular on-the-spot feedback as well as reviews and appraisals
• Ensure the wellbeing of your team and customers alike, creating an environment where there is a sense of belonging, care and honesty
• Pro-active with your own development, seeking out all development opportunities

Customer service

• Show a genuine passion for our brand and customers
• Proactively seek and identify ways to improve the customer experience, always looking to exceed expectations
• Encourage and inspire the team to drive sales and service by leading by example, dealing with sales transactions as and when required
• Be able to solve customer queries confidently and efficiently, going above and beyond for our customers
• Carry out any other duties that may be required by the company from time to time

The successful Retail Manager will have the following attributes:

• The ability to lead, motivate and inspire a team
• Able to react and adapt to a constantly changing retail environment
• A Proactive approach to all tasks and opportunities
• A friendly and engaging personality
• Comfortable working with members of the public
• A strong commitment to customer service
• The ability to understand and analyse sales figures
• Must be helpful and polite
• Work well under pressure and the ability to deal with difficult situations
• Managers should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
• Able to work as part of a sales team
• Have a smart appearance and articulate well
• Be comfortable using computerised equipment such as tills
• Be reliable and trustworthy
• Be flexible and adaptable
• Able to make decisions confidently
• Able to plan and organise effectively
• Effective time management

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk