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Lisa Angel Careers

CONTENT WRITER

(Full time - 40 hours per week)

Rackheath, Norwich

We are expanding our content team and have an opportunity for a talented Content Writer to join the team to bring our products to life.

The Content Writer will be responsible for creating and optimising accurate and compelling product listings for the Lisa Angel website and partner websites.

The role also involves creating and maintaining other content for the Lisa Angel website with a strong focus on Search Engine Optimisation (SEO).

Main responsibilities

  • Create and upload new product listings to the Lisa Angel website and partner websites via each CMS (Content Management System)
  • Writing descriptive, engaging and search optimised online content to provide accurate product information
  • Ensure all content we produce is true to the product and consistent with our brand
  • Work closely with the photography team to ensure the correct product imagery is uploaded to each listing and displayed correctly
  • Work with the rest of the marketing team and the product team to proactively grow our presence and range of products on our partner websites
  • Keep up to date with SEO principles and use keyword research to optimise products and pages on our website to maximise reach to our target audience
  • Regularly review and update category page content adhering to SEO principles and best practice
  • Review competitors, search and other brands to keep on top of market trends and how best to optimise content
  • Continually review and optimise product listings on the Lisa Angel and partner websites based on analytic and sales data
  • Work to daily deadlines and targets
  • Assisting the rest of the marketing team on project work when required
  • Complete various admin and ad hoc duties as required

The successful Content Writer will have the following attributes:

  • Previous experience in a content or copywriting role
  • Previous experience and knowledge of SEO principles
  • An impeccable level of attention to detail
  • Excellent written skills
  • Excellent command of the English language, both written and verbal - a strong grasp of spelling and grammar is essential
  • Able to write long form and short form content
  • A natural ability to proofread
  • Experienced and proficient using a computer
  • Must be a reliable multi-tasker with excellent organisational skills
  • Ability to learn quickly and take on board constructive feedback
  • Excellent time management skills and ability to meet deadlines
  • The ability to work independently and as part of a team in a fast-paced environment
  • Enthusiastic and self-motivated, with a confident manner
  • Must be friendly, helpful and polite
  • Be reliable and trustworthy
  • Be flexible and adaptable

Salary will depend on skills and experience.

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

DIGITAL MARKETING MANAGER - PPC & SEO

(Full time - 40 hours per week)

Rackheath, Norwich

We have an exciting opportunity for a PPC and SEO specialist to join our dynamic, agile marketing team at Lisa Angel HQ in Norwich. We’re looking for a talented PPC and SEO specialist to manage our paid search (Google Shopping/PPC) and Search Engine Optimisation activity.

You will be responsible for the day-to-day management and optimisation of our Google Adwords activity; predominantly Google Shopping campaigns, but also search and display ads. You will work continuously to optimise activity and maximise ROI from paid search spend.

You will also be responsible for monitoring and improving our search engine rankings using both on and off page Search Engine Optimisation. You’ll work with the wider marketing team to help deliver a high-quality web user experience that adheres to Google’s best practices.

Main responsibilities

Manage PPC activity including Google Shopping, search, display and retargeting campaigns, to include:

  • Daily/weekly optimisation of campaigns and bids
  • Test & learn of new campaigns & bid strategies
  • Keyword optimisation of search campaigns
  • Testing and updating of ad copy & extensions on search campaigns
  • Monitor the product feed and ensure new products are added to shopping campaigns
  • Plan and brief creative for display ads
  • Regularly monitor and report on KPIs including CTR, CR%, profit margins and ROI
  • Produce monthly data & insight reports

Oversee SEO strategy, monitoring and implementation, to include:

  • Researching search engine updates, algorithms and implementing best practices
  • Reviewing and continually improving metadata, content and reporting any code issues and site errors
  • Link building strategy
  • Conducting keyword research and working with the Product Writers to ensure the correct keywords are implemented across the website
  • Making content suggestions and identifying gaps in keyword placement
  • Produce monthly performance reports

Looking after a small affiliate programme, to include:

  • Monitoring and approval of affiliate commission
  • Liaising with our Affiliate management company
  • Working with the Head of Marketing and wider marketing team to improve the user experience and conversion rate optimisation (CRO) of the Lisa Angel website

Skills & requirements

  • At least 2 years’ experience in an ecommerce PPC role
  • Proven experience and success of managing Google Shopping, search and display campaigns
  • Good working knowledge of Adwords
  • Experience with product data feeds and the Google Merchant Centre
  • Proven Search Engine Optimisation experience
  • Knowledge of and experience with SEO tools such as SEMrush and Moz
  • Basic knowledge of CMS platforms
  • Strong Excel, analytical skills and experience using Google Analytics
  • Be data driven and have a good understanding of ROI measurements/attributions
  • Good understanding of website design and CRO principles
  • Passion for PPC and SEO, with the desire and willingness to keep on top of channel and industry trends and insight
  • Proactive at developing and suggesting new innovative idea

Things that will really impress us

  • Experience in Conversion Rate Optimisation (CRO)
  • Knowledge/experience of A/B testing and landing page test programmes
  • Experience managing affiliate activity
  • Knowledge and experience of automated bid strategies

The successful Digital Marketing Manager will have the following attributes:

  • Strong interpersonal skills
  • Ability to collaborate with other team members on tasks and projects
  • A good rapport with management and other team members
  • Proactive and results driven
  • A desire and willingness to develop
  • High level of attention to detail
  • Effectively organise your workload
  • Good time-keeping
  • Reliable and trustworthy

Salary will depend on skills and experience.

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

Real applicants only please - recruitment companies need not contact us.

 


 

CUSTOMER SERVICES ASSISTANT

(Part time, permanent - 32 hours per week)

Rackheath, Norwich

Working at our Head Office in Rackheath as a Customer Service Assistant your main aim will be giving great customer service to our customers. This will mainly be inbound contacts via the phone, email or live chat.

Main responsibilities

  • Answering customer enquiries or passing them to relevant departments
  • Giving information and helping to solve customers’ enquiries
  • Entering customer information onto customer databases and complete any relevant filing and/or paperwork
  • Giving refunds and taking payments over the phone
  • Making sure every customers query is resolved with our Lisa Angel high standards
  • And any other duties that may be required by the Company from time to time

The successful Customer Services Supervisor Assistant will have the following attributes:

  • Friendly and engaging
  • Have a passion for providing the best customer service
  • Comfortable talking to our customers
  • Excellent organisational skills and attention to detail
  • Computer and administration skills

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

ONLINE MARKETPLACE ADMINISTRATOR

(Full time, permanent - 40 hours per week)

Rackheath, Norwich

Working at our Head Office in Rackheath as our Online Marketplace Administrator your main aim will be to manage and maximise the selling of our products on various online marketplaces including Etsy, notonthehighstreet, ebay & Amazon.

Main responsibilities

  • Creating high quality item listings on various marketplaces
  • Checking product listings to ensure they are correct
  • Marking products in and out of stock
  • Updating products to allow for pre-orders
  • Using insights to develop titles and content search word
  • Researching and benchmarking competitive prices
  • Replying to customer queries
  • And any other duties that may be required by the Company from time to time

The successful Online Marketplace Administrator will have the following attributes:

  • Good IT Skills
  • Previous experience or understanding of online marketplace selling on ebay/amazon/Etsy/ notonthehighstreet (even on a small scale)
  • Problem solving
  • Strong administrative skills
  • Excellent organisational skills and attention to detail
  • Eagerness to learn and develop marketplace sales

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 


 

RETAIL MANAGER (12 MONTH MATERNITY COVER)

Lower Goat Lane. (40 hours per week)

The Retail Manager will be responsible for driving and growing their business; getting the balance right between commercial, visual and operational expectation. They will have a genuine passion for our brand and be capable of managing and inspiring a highly engaged team to maximise sales while putting the customer at the heart of everything we do.

Main responsibilities

Commerical

  • Successfully identify risks and opportunities on a daily basis by analysing sales figures and forecasting future sales
  • Proactively seek, anticipate and respond to shifting trends and new market opportunities
  • Use initiative to come up with new and innovative ideas to keep our brand offering exciting
  • Take an entrepreneurial approach to formulate and implement a commercial business plan aiming to maximise sales and profitability
  • Build and maintain strong relationships with internal and external departments and stakeholders
  • Set clear goals and objectives for your team to drive all store KPIs
  • Embrace multichannel development by driving in store web sales

Operations

  • Responsible for all of the store processes, such as admin duties, cash handling, banking, payroll and scheduling rotas
  • Constantly review productivity; challenging scheduling across the store to ensure operational efficiency
  • Ensuring the store meets all health and safety requirements as well as adhering to all company policies
  • Responsible for driving low stockloss and markdown through team training and a robust stockloss action plan
  • Efficient operation of stock management; including replenishment, stock levels, receiving/processing delivery and stock room layout

Visual

  • Ensure visual merchandising standards are met at all times
  • Comfortably challenge the commerciality of merchandised products
  • Identify store specific visual opportunities and propose and implement creative solutions with support of the Visual Merchandising Manager
  • Organising and implementing special promotions, displays and events

Team development

  • Actively build your teams; recruiting, training and developing as well as identifying and addressing performance concerns in line with company policy
  • Create a learning culture by delivering consistent communication, through regular on-the-spot feedback as well as reviews and appraisals
  • Ensure the wellbeing of your team and customers alike, creating an environment where there is a sense of belonging, care and honesty
  • Pro-active with your own development, seeking out all development opportunities

Customer service

  • Show a genuine passion for our brand and customers
  • Proactively seek and identify ways to improve the customer experience, always looking to exceed expectations
  • Encourage and inspire the team to drive sales and service by leading by example, dealing with sales transactions as and when required
  • Be able to solve customer queries confidently and efficiently, going above and beyond for our customers
  • Carry out any other duties that may be required by the company from time to time

The successful Retail Manager will have the following attributes:

  • The ability to lead, motivate and inspire a team
  • Able to react and adapt to a constantly changing retail environment
  • A Proactive approach to all tasks and opportunities
  • A friendly and engaging personality
  • Comfortable working with members of the public
  • A strong commitment to customer service
  • The ability to understand and analyse sales figures
  • Must be helpful and polite
  • Work well under pressure and the ability to deal with difficult situations
  • Managers should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
  • Able to work as part of a sales team
  • Have a smart appearance and articulate well
  • Be comfortable using computerised equipment such as tills
  • Be reliable and trustworthy
  • Be flexible and adaptable
  • Able to make decisions confidently
  • Able to plan and organise effectively
  • Effective time management

To apply, please send both a CV and cover letter

or email jobs@lisaangel.co.uk

 

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reviewed 11 hours ago
Excellent service, quick and efficient. Second time I’ve ordered from them already.
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Lovely personalised product with fast delivery and cute presentation bag.
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Faultless service... thank you!
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